When acting as agent, a Trading Member and its Trading Representative must:

(1) carry out the customer's instructions;
(2) exercise skill, care and diligence;
(3) act in good faith;
(4) act in the best interests of customers, and comply with any obligation for best execution as set out in applicable laws and regulations;
(5) if asked, disclose all circumstances and risks that could reasonably be expected to affect a customer's decision;
(6) if asked, inform the customer of the current best bid and offer prices on the Trading System;
(7) disclose the commission and any benefit directly or indirectly receivable on the transaction;
(8) not enter into a transaction which may conflict with a duty owed to the customer, unless the customer is informed of the conflict and consents to the transaction; and
(9) not disclose a customer's order unless:—
(a) the prior written consent of the customer for the disclosure of the information is obtained;
(b) the disclosure is for the effective execution of the customer's order;
(c) the disclosure is necessary for the operations and risk management of the Trading Member if these functions have been outsourced by the Trading Member; or
(d) the disclosure is required under the law or under the Rules.

Amended on 3 April 20083 April 2008 and 8 October 20188 October 2018.